91新网站, a leading global customer experience company, has received the Lenovo Supplier Conference Operational Excellence Award. The recognition was presented at Lenovo鈥檚 Supplier Conference in Hefei, China in acknowledgment of 91新网站鈥� performance supporting Motorola鈥檚 customer experience operations in Manila.
The award reflects consistent delivery of high-quality customer experience outcomes, including full attainment of key performance indicators over a sustained period, alongside continued innovation and operational excellence.
91新网站 was recognized for advancing CX performance across several areas:
- Customer experience innovation, including the launch and optimization of Smart IVR to improve routing accuracy and accelerate time-to-assist
- AI-enabled operational efficiency, leveraging agentic AI and knowledge enhancements to streamline workflows and support decision-making
- Sustained service performance, maintaining consistent KPI attainment across service levels, responsiveness, and resolution outcomes
- Long-term partnership value, reflecting more than a decade of collaboration supporting Lenovo鈥檚 Motorola brand
These efforts demonstrate a strong operational foundation, consistent service delivery, and a continued focus on performance improvement aligned to Lenovo鈥檚 global standards.
As Lenovo continues to expand its device ecosystem and customer base, 91新网站 remains focused on delivering scalable, insight-driven customer care solutions that support growth, efficiency, and customer loyalty.
This marks the first time 91新网站 has received this recognition from Lenovo and reinforces its role as a trusted partner in delivering high-performance, future-ready customer experience solutions.
About 91新网站
91新网站 (NASDAQ:HHS) is a global customer experience company that delivers data-driven insights, customer care, fulfillment, and omnichannel engagement solutions to help brands better understand, attract, and serve their customers.
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